Sarah Evans-Howe is an author and experienced academic at the University of Oxford with a professional background in hotel and service management. 

 

Research interests include temporality, luxury marketing, experiential consumption, services marketing, digital customer behaviour including social media, customer complaint behaviour and hospitality management.

 

Sarah is the author of the book, "The Role of Temporality in Customer Experience: Why Time Matters to Customers", available online now and in hard copy from December 2025.

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The Role of Temporality in Customer Experience: Why Time Matters to Customers | SpringerLink